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How Can We Help You?

Find answers to your questions, learn how to use OneHeart, and get the support you need.

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What Do You Need Help With?

Choose a category to find the answers you're looking for.

Getting Started

Learn the basics of OneHeart — creating your account, starting your first petition, and navigating the platform.

8 articles

Creating Petitions

Everything you need to know about creating, editing, and managing your petitions for maximum impact.

12 articles

Signing Petitions

Learn how to sign petitions, manage your signatures, and control your privacy settings.

6 articles

Account & Settings

Manage your profile, security settings, notifications, and account preferences.

10 articles

Trust & Safety

Learn about our community guidelines, how to report content, and how we keep the platform safe.

7 articles

Technical Support

Troubleshoot technical issues, browser compatibility, and platform performance problems.

5 articles
Popular Articles

Most Frequently Asked

The most popular help articles from our community.

How do I start a petition?

Getting Started

How do I share my petition?

Creating Petitions

How do I sign anonymously?

Signing Petitions

Can I edit my petition after publishing?

Creating Petitions

How do I delete my account?

Account & Settings

How do I report a petition?

Trust & Safety

How long does petition approval take?

Creating Petitions

How do I manage email notifications?

Account & Settings
FAQ

Frequently Asked Questions

Is OneHeart free to use?
Yes! Creating petitions and signing them is completely free. We believe civic engagement should be accessible to everyone, everywhere in the world.
How long does it take for my petition to be approved?
Our team reviews all petitions within 24-48 hours. You'll receive an email notification once your petition is approved or if we need additional information from you.
Can I edit my petition after it's been published?
Yes, you can edit minor details such as typos and descriptions. However, major changes to the core subject of your petition may require a re-review by our team.
How do I delete my signature from a petition?
يمكنك إدارة توقيعاتك من لوحة تحكم حسابك. انتقل إلى توقيعاتي، وجد العريضة، وانقر على إزالة التوقيع.
What happens to my data if I delete my account?
When you delete your account, your personal information is removed from our systems within 30 days. However, petitions you created may remain visible with anonymized creator information.
Can I use OneHeart in my language?
Yes! OneHeart supports 8 languages including English, Arabic, French, Spanish, Turkish, German, Russian, and Chinese. Use the language selector in the navigation bar to switch languages.
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