Cookie Policy
How and why we use cookies on our platform
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used. Cookies do not contain any information that personally identifies you on their own, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
How We Use Cookies
OneHeart uses cookies to keep you signed in to your account, remember your preferences such as language selection, understand how you use our platform so we can improve it, measure the effectiveness of our features and campaigns, and protect the security of your account and our platform. We do not use cookies to serve you advertising from third-party ad networks.
Essential Cookies
These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. These include session cookies that keep you logged in, security cookies that help protect against cross-site request forgery, and load balancing cookies that ensure the platform performs reliably. You cannot opt out of these cookies as the platform cannot function properly without them.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our platform. This helps us identify which pages are most popular, how users navigate through the site, and where we can make improvements. The data collected is aggregated and anonymized — it does not identify you personally. We use this information solely to improve the OneHeart experience. You can opt out of analytics cookies using our cookie consent tool.
Preference Cookies
Preference cookies allow our platform to remember choices you have made in the past, such as your language preference, your region, or whether you have accepted our cookie policy. Without these cookies, some features of our platform may not function correctly and you may have a less personalized experience. These cookies are set for a limited period and expire automatically.
Third-Party Cookies
Some pages on our platform may include content from third-party services such as embedded videos or social sharing buttons. These third-party services may set their own cookies. We do not control these cookies and they are subject to the respective third party's privacy and cookie policies. We recommend reviewing the cookie policies of any third-party services you interact with on our platform.
Cookie Duration
Cookies on our platform fall into two categories based on duration. Session cookies are temporary and are deleted automatically when you close your browser. They are used to maintain your session while you use the platform. Persistent cookies remain on your device for a set period of time specified in the cookie and are activated each time you visit the website that created that particular cookie.
Managing Your Cookie Preferences
You can manage your cookie preferences at any time. You can use the cookie consent tool available in the footer of our website to update your preferences. You can also control cookies through your browser settings — most browsers allow you to refuse cookies, accept only certain cookies, or delete cookies that have already been set. Please note that if you disable or refuse cookies, some parts of our platform may become inaccessible or not function properly.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make significant changes, we will notify you by updating the date at the top of this policy and, where appropriate, by providing a more prominent notice. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at privacy@oneheart.org. We are happy to explain how and why we use cookies and to help you manage your preferences.